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Important changes coming in September
Be sure to read on to see how these changes will enrich your HSBCnet experience. Enhancements effective 19/20 September: Message Centre service available for all HSBCnet Users Effective 20 September 2015, Message Centre will automatically be available for all HSBCnet users. Message Centre provides a secure platform for HSBC to initiate administrative correspondence directly with HSBCnet customers. The HSBCnet Message Centre features:
For detailed information on how to use Message Centre please review the Message Centre User Guide available in the on-screen Help Text or contact your local HSBCnet Support Centre. Account Information service enhancements for customers with accounts in UK Effective 20 September, customers with UK Current, Savings and Foreign currency accounts will have an enhanced Account Information service on HSBCnet. After the effective date, you will see the following features in your Account Information screen:
Customers with accounts in Mexico: New SPEI payment enhancementEffective 20 September 2015, as part of regulatory requirements stated by the Mexico Central Bank (BANXICO), Sistema de Pagos Electrónicos Interbancarios (SPEI)* payments that have the status ‘Accepted by beneficiary bank' will have the option to View Electronic Payment Receipt. In compliance with the local Mexico regulation, you will now be able to view SPEI electronic payment receipts via HSBCnet’s ‘Payment Summary Service. The View Electronic Payment Receipt option is enabled 30 minutes after the payment has reached the status of ‘Accepted by beneficiary bank’. You will be able to view the electronic receipt for up to 35 days. The Electronic Payment Receipt is generated by the Mexico Central Bank (BANXICO) and will be available on the BANXICO website for 45 working days after the payment has been processed. To print the receipt from HSBCnet, select View Electronic Payment Receipt in the Payment Summary Service screen.
A new window will open and direct you to the BANXICO website where you will have the option to print the electronic receipt. Please note, receipts are only available for SPEI payments that meet the following requirements:
For additional information regarding this enhancement please review the Help Text within the Payment Services screen or contact your local HSBCnet Support Centre. *SPEI payments are local Mexico Priority Payments. Trade service enhancements on HSBCnet Effective 20 September 2015, the Guarantees and Standby Documentary Credit service will be enhanced to support the following languages: French, Canadian French and Simplified Chinese. For more information, please contact your local trade representative. Supply Chain Solution Approved Invoice Effective 21 September 2015, the HSBCnet Supply Chain Funding Report will be available in Excel format. This report is used by Supply Chain Buyers, and is generated prior to invoices being settled. You can use this report to view information on outstanding approved invoices whose maturity date falls on or before the next settlement processing date. It also displays outstanding fees and interest related to the Approved Invoices. The current text format remains unchanged; therefore Buyers have the option to download this report in either text or Excel format, from the HSBCnet Reports and Files Download service. For further assistance regarding this enhancement, please contact your local HSBCnet Support Centre. Global Disbursements service: Enhanced beneficiary management Effective 20 September, Global Disbursements (GD) customers using Beneficiary Templates will be able to add and amend their templates via the enhanced ‘Create new beneficiary’ and ‘Item Search’ features within the GD service.
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