Important changes coming in March Several new enhancements will be introduced to HSBCnet over the weekend of 15/16 March delivering more convenience to your banking experience. This includes the expansion of HSBCnet Mobile services to support Inter-account Transfers and Bill Payments as well as the introduction of on-screen support for payments using the Wage Protection System in UAE. There are several Alerts enhancements including improvements to the labelling of information on Alerts screens. Be sure to read to see how your use of HSBCnet will be enhanced. Enhancements effective 15/16 March: HSBCnet Mobile launches Inter-account Transfer and Bill Payment creation capability   Alerting enhancements: New 'Transaction type' field Labelling enhancements to align with Account Information Mobile input requirements for Sole Transaction Control profiles with accounts in Singapore and Hong Kong Mandatory alerts for Sole Transaction Control profiles with accounts in Mexico and Singapore Mandatory alerts for all customers     Message Centre: new attachment capability and enhancements for a more streamlined experience Wage Protection System for UAE Onscreen ACH and File Upload Mexico Bill Payment Receipts New ISPB code method for Brazil TED payments Enhanced statement quality for SEPA Credit Transfers within Account Information Simplifying your user experience HSBCnet Mobile launches Inter-account Transfer and Bill Payment creation capability Over the weekend of 15/16 March, the HSBCnet Mobile platform will be enhanced to support the creation of Inter-account Transfers and Bill Payments*. The streamlined payment creation process on HSBCnet Mobile has been designed to operate in the same way as the main HSBCnet site.   The “Create Payments” icon on the HSBCnet Mobile home screen will present Users with the following options for payment creation: Priority Payment; Inter-account Transfer; Bill Payments. Beneficiaries for Priority Payments and Bill Payments must have been previously accepted as known and trusted beneficiaries on the main HSBCnet site prior to being available for use on the mobile platform (payments to new beneficiaries will not be possible).   Any related limits and entitlements are the same as when using the main HSBCnet site.   Standing Instructions and Sole-Transaction Control payment creation functions are also supported on HSBCnet Mobile.   Please note: HSBCnet Mobile Priority Payment and Inter-Account Transfer creation is only available to Users assigned a DP270 security device.   For more information on how to create payments using HSBCnet Mobile please visit the HSBCnet Help Centre post logon to review the updated HSBCnet Mobile User Guide after 15/16 March.   If you have never used HSBCnet Mobile before – it’s easy to get started. Simply enter www.hsbcnet.com/mobile into your smartphone’s web browser** and use your logon credentials to gain instant access to: View account balances and statements; Create Priority Payments, Inter-Account Transfers and Bill Payments1 to existing beneficiaries; Authorise Priority Payments, Payments in the Eurozone, Inter-Account Transfers, ACH Credits/Debits and Bill Payments1; Receive notification of payments ready for authorisation via My Alerts; Authorise cross-border payments and book foreign exchange rates with Get Rate1. For additional guidance, view our HSBCnet Mobile Training video or speak to your HSBCnet representative.   * Inter-account Transfer creation functionality will be available to customers and accounts in the following countries: Singapore, UAE, Vietnam, Saudi Arabia, Brazil, Thailand, Bahrain, Kuwait, Oman, Mexico, and Bermuda.   Bill Payment creation functionality will be available to customers and accounts in the following countries: Singapore, UAE, Vietnam, Saudi Arabia, Brazil, Bahrain, Oman, Mexico, and Bermuda.   ** Currently, HSBCnet Mobile only supports the following mobile phones: iPhones with iOS 5 to iOS 7 BlackBerry phones with OS 6.0 to OS10.0 Android phones with Android 2.3 to  4.3 Windows Mobile Phone with OS 8 1 In those countries that currently support this specific service. Back to top Alerting enhancements: new "Transaction type" field Effective 17 March, an optional field “Transaction type” will be added in Create Alert Details and Change Alert screens with an option list to allow multiple selections. (click image to enlarge) The new field “Transaction type” will also display the selected transaction type option(s) in Credit/Debit alert Confirmation, Acknowledgement and Alert Details screens. For those alert rules without Transaction type selected, the field value will be blank. (click image to enlarge) The Transaction type value will also be included in e-mail notification content for Credit/Debit alert types. Value options will be the same as those used in Account Information and include:   ADJUSTMT CC PURCH DEPOSIT FOREX REVERSAL TRANSFER BILL PAY CC PYMT DRAFT INTEREST SECU TT BULK CHARGES DRAWDO LN REPAY SWEEP OTHER CASH CHEQUE WN LOCKBOX TRADE SV     As a result of this new field you will also be able to schedule an alert by Transaction 'type'.   Please note: you will continue to receive existing  scheduled alerts according to parameters already available,  however if you wish to select a 'type' of transaction to alert off (rather than amount or date) you will need to update the existing alert  or schedule a new one. Back to top Alerting enhancements: labelling enhancements to align with Account Information Effective 17 March, some labels in alerting screens (both Balance and Debit/Credit alert types) will be renamed to be consistent with Account Information capability. Additionally, e-mail content for both Balance alert and Credit/Debit alert types will be updated to change “Balance and Transaction Report” to “Account”.   “This alert is to advise you that your Account has been updated.”…   In several areas labels that currently read as “Balance transaction reporting” will change to “Account Information”; “Balance and Transaction Report - Credit/Debit Alert” will be renamed “Transaction Alert”; and “Balance and Transaction Report - Balances Alert” will become “Balance Alert”, including: within the Scheduled Alerts and Create Scheduled Alerts sections on the Customer Alerting home page (under the Alert category column and within the Alert category and activity drop down list); on the “Balance and Transaction Report” screen (which will be renamed “Account Information”); Create Alert Details screen; Confirmation – alert creation / modification / deletion screens; Acknowledgement – alert creation / modification / deletion screens; Change alert screen; Alert details screen accessed from the Balance and transaction report screen (where available). For example: (click image to enlarge) (click image to enlarge) Additionally, the Service option label “Accounts” will be renamed to “Account Information”: in My Alert Edit accessed by selecting “Edit” from the My Alert service; in the My Alerts screen “Service” column; for both Quick filter Service drop down list and Service column from My Alert table; Confirmation - alert deletion screen from My Alert; Acknowledgement - alert deletion screen from My Alert. For example: (click image to enlarge) Additional information and assistance with using the Alerts service can be found within the service Help Text on HSBCnet. Back to top Alerting enhancements: Mobile input requirements for Sole Transaction Control profiles with accounts in Singapore and Hong Kong As part of regulatory requirements, Singapore and Hong Kong customers operating under Sole Transaction Control (STC), as well as global STC customers holding accounts in either Singapore or Hong Kong, can expect to be asked to input their mobile number when updating or editing their User profile after 17 March.   This new requirement will increase your online security and enhance control and oversight over HSBCnet activity by enabling you to be notified of activity via SMS when certain User profile changes are made including: Address 1; Mobile Telephone number; Work Telephone Number; E-mail address. Back to top Alerting enhancements: mandatory alerts for Sole Transaction Control profiles with accounts in Mexico and Singapore Effective 17 March, customers operating under Sole Transaction Control (STC) with accounts in Mexico or Singapore may receive one or both of the following mandatory alerts as part of on-going efforts to mitigate online fraud: alert to the payment creator debiting a Mexico domiciled account for Priority Payments, ACH Credit/Debit, ACH Online Payroll Tax Payments and Social Security payments; alert to the payment authorisor on a Sole Transaction Control Mexico profile debiting Singapore accounts for Priority Payments and ACH Credit/Debit. Back to top Alerting enhancements: mandatory alerts for all customers Regulatory requirements state that electronic notifications must be provided to customers for activities that happen through online channels. For this reason the additional alert triggers listed below will be applied to all customers globally operating under all profiles. user profile password change; user security device PIN reset; signature limit changes. These alerts will be automatically granted to you as of 17 March. Back to top Message Centre: new attachment capability and enhancements for a more streamlined experience The launch of Message Centre has provided a secure platform for HSBCnet customers to initiate administrative and transactional queries with HSBC. As part of on-going efforts to continuously improve this communication channel, we will be rolling out several enhancements to Message Centre effective 17 March. These include: introducing attachment capability to Message Centre “Submit” pages when creating or replying to messages for General queries*; making “Investigate transaction” the standard for payment and transaction queries. “Payment investigation” will be removed and automatically replaced with “Investigate transaction” if not already enabled.  Any existing messages related to “Payment investigation” still requiring customer action after 17 March will be processed normally; replacing the existing option to select “View/Cancel/Update payment service request” with “Cancel” and “Update” options for a more streamlined experience. A “Cancel” option will also be included in the “Inbox”. All Users with the ability to "Create" messages will be entitled to "Cancel" messages even if the User is not the initial creator of the message; simplifying account sorting and filtering by adding a “Location” dropdown field to the “Create” criteria (similar to what is available in Alert creation); changes to existing labels: the “My messages” heading will change to “Recent messages” and the "Open more” button will be renamed as “Launch Message Centre"; (click image to enlarge) once you select “Launch Message Centre” the “Inbox”, “Sent” and “All” tabs (formerly “Summary”) will be accessible. Additionally, the quick filter on the renamed “All” page will be updated to replace the “Action by user” filter with a “Username” filter option. (click image to enlarge) For detailed information on how to use the updates services being offered through Message Centre please review the Message Centre User Guide available in the on screen Help Text or contact your local HSBCnet Support Centre. *Also available for Card queries in Malta Back to top Wage Protection System for UAE Onscreen ACH and File Upload Effective 17 March, UAE customers will now be provided with the flexibility to send their Wage Protection System (WPS) transactions in different ways (i.e. online input, industry standard and HSBC specific file formats). The current HSBCnet offering only allows for uploading the Salary Information File (SIF) file format at File Level authorisation.  This enhancement will now expand your WPS payment options to on screen ACH Credits.   The UAE WPS is an electronic salary transfer system that allows institutions to pay workers’ wages via banks and financial institutions. Please note that the WPS only applies to employers registered with the UAE Minister of Labour. Customers wishing to make non-WPS onscreen payments can select the ACH Payments sub payment type under ACH Credits. Back to top Mexico Bill Payment Receipts Effective 17 March, on screen Mexico Bill Payments that have been fully processed by the bank will now have the option to print a receipt for that transaction.  A new "Print PDF" button within the Bill Payments Summary Details page will be available.  Bill Payments processed prior to this date will also have the Print PDF button as of 17 March.   Mexico Bill Payments that have been submitted through the File Upload service will have the associated receipt available through the Reports and File Download service. The receipt will contain the summary information for all the Bill payments made within that file. Back to top New ISPB code method for Brazil TED payments Versão em Português   Effective March 22, a new Beneficiary Bank Identifier code listed as 'ISPB code' will be available for use for Brazil TED payments (High Value payments).  While this option will be available earlier, please refrain from using the service prior to the effective date as it may result in the rejection of your TED payment. The implementation of this new code will satisfy regulatory requirements set by the Central Bank of Brazil to support messages using the ISPB code which identify the financial institutions in the Brazilian Payment System. This option will be seen when the following TED payment creation conditions are met (Core Payment and TED Payment screens): Debit account is a Brazil domiciled account and Payment amount currency is BRL.   Please note:  When the credit account is from a banking institution the minimum TED amounts remains as BRL 1,000.00, but for non-banking institutions (which don't have bank codes, only ISPB codes) there is no minimum amount for TED payments.   For customers that operate with files there will be a layout change required if they need to use ISPB codes. To get information on the layout changes, please contact hsbcnet.implementationbrazil@hsbc.com.br.   For further assistance, please contact Brazilian HSBCnet Support at 0800 701 3911 (Local) / + 55 41 3307 6911 (International) or via e-mail: hsbcnet.supportbrazil@hsbc.com.br. Back to top Enhanced statement quality for SEPA Credit Transfers within Account Information This March, we are enhancing the quality of statements for SEPA Credit Transfers on accounts in France, Ireland, Netherlands, and Spain. These changes will enrich HSBCnet Account Information (and Balance and Transaction Reporting) services. Effective 17 March, statements for accounts in the affected countries will include an improved customer reference for SEPA Credit Transfers debit entries. Back to top Simplifying your user experience We are continuing to look for ways to implement efficiencies throughout HSBCnet. Effective 17 March, we are rolling out enhancements which will reduce the number of windows being opened during your HSBCnet sessions starting with your Log On process. The extra window that opens when you click the Log On button from hsbcnet.com (used for username input), will be eliminated – allowing for the same, initial window to be used for further log in credentials. Additionally, we are streamlining the closing of active windows. From 17 March you will no longer be asked, “Are you sure you want to close this page” when opening new pop-up windows while making a payment - instead it will close automatically upon completion. Back to top
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