Last updated: 4 April 2023
HSBCnet’s Alerts service allows you to create scheduled alerts and assign recipients who will receive them specific events occur in HSBCnet. Recipients receive these alerts by email, SMS text message, and in the Alerts panel at the top of HSBCnet screens.
What’s changing?
From 22 April 2023, the below email alerts will be sent as follows:
| Alert name | Current email address | Email address from 22 April 2023 |
|---|---|---|
| Security Device activation alert | alert@mail.hsbcnet.hsbc.com | alert@info.hsbcnet.com |
| Security Device deactivation alert | ||
| Security Device PIN reset alert | ||
| Mobile authentication alert | ||
| Forgot username alert |
Please note: the new email address will be used for customer profiles located outside of the Asia Pacific region only.
Full list of locations where the email alert update will apply ❯
The sending email address for all other email alerts will remain unchanged.
What this means for you
To make sure you continue to receive all email alerts, we recommend that you review any email recipient lists or restrictions with your own IT specialists. If necessary, make arrangements to update your systems to allow emails from alert@info.hsbcnet.com.
Find out more
You can learn more about creating and managing alerts by reviewing the ‘Alerts’ page in the HSBCnet User Guides portal.