Stay safe when banking on the go

Last updated: 8 March 2021

HSBCnet incorporates specific security measures to protect your information and safeguard your accounts. But there are things you can do to protect yourself even further.

• Don’t store your HSBCnet log on or profile details on your mobile device.
• Make sure that your mobile device is updated with the latest manufacturer updates and that you’re also using updated anti-virus and anti-spyware software.
• Don’t leave your mobile device unattended after logging on to HSBCnet Mobile. When you’re finished using HSBCnet, make sure to log off of HSBCnet and close the app.
• When connecting to a wireless network using your mobile device, use only trusted networks or service providers and enable additional security protection, such as Wi-Fi Protected Access (WPS), if possible.
• Avoid using an unlocked device or a device with any unauthorised modifications when using HSBCnet Mobile. Don’t install applications on your mobile device from unknown sources.
• Don’t share your mobile device with others. Enable automatic passcode/PIN lock features on your devices to prevent other people from using it if stolen.
• Use a strong PIN that a hacker can’t easily guess or deduce and change it regularly. You can update your HSBCnet security PIN in the HSBCnet Mobile app settings at any time.

Find out more

We recommend that you regularly review the E-Channels Security Measures and make sure that you’re familiar with the requirements and comply with its contents at all times.

If you need assistance with HSBCnet Mobile, contact your local HSBCnet Support Centre.