Malaysia accounts: changes for DuitNow payments coming 21 March

Last updated: 8 March 2021

On 21 March 2021, we’re upgrading our systems to provide you with more room in the Recipient reference field when sending DuitNow payments from your HSBC accounts in Malaysia.

What’s changing?

From 21 March, your DuitNow Pay-to-Proxy and Pay-to-Account Number payments will support up to 140 characters (increased from 40 characters) in the mandatory Recipient reference field.

Here’s an example of the updated DuitNow payment screen:

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Account information and statement reporting

Beginning 21 March, your statement entries in Account information and in reports downloaded using the Reports and files download service will also include the full recipient reference information.

Here’s what the extended reference will look like in Account information:

(select image to enlarge)

If you use Enterprise Resource Planning (ERP) systems or automated account reconciliation programs for your electronic statements, you may be impacted. Please review the detailed information about the changes to your statement reporting.

Find out more

If you have any questions, please contact your local HSBCnet Support Centre.