US accounts: upcoming changes to Bill payments beginning 26 September

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Last updated: 4 September 2020

Beginning 26 September, we’re changing the way your Bill payments will be sent from your HSBC accounts in the US.

Starting 26 September, all Bill payments sent from your US accounts will be issued as paper checks (cheques).

If you issue Bill payments in HSBCnet, here’s what you need to know:

Check your Bill payee details:
We recommend that you verify any existing bill payee information in HSBCnet to make sure that your Bill payments are mailed to the correct bill payee address.
Creating new Bill payments from 26 September:
Make sure that you complete your Bill payments in HSBCnet 5-7 days before the due date to allow sufficient time for your Bill payments to reach your beneficiaries.
How your Bill payments will be processed:
Bill payment checks will be drawn directly from your selected debit account. We will assign check numbers and they’ll be available in HSBCnet’s Account Activity Log. Your account won’t be debited until the check is presented to HSBC by the bill payee.
Review your forward-dated payments and Standing instructions:
We recommend reviewing your payment instructions and update the bill payee details, if required. Payments should be completed 5-7 business days before the due date to allow sufficient time for your Bill payments to reach your beneficiaries.

In addition to payments being sent as checks, we’re also making additional enhancements to improve Bill payments for US accounts in HSBCnet.

After 26 September, we’ll be making the following changes:

Returned checks:
If your Bill payment isn’t successfully delivered, the check will be mailed to the company address of your selected debit account.
Stop checks:
If you’ve submitted a Bill payment, you can use the Stop check service in HSBCnet to place a stop payment on the check you’ve sent.* You’ll need to provide the check number when creating a Stop check request.
Bill payee creation:
We’re making it easier for you to add bill payees in HSBCnet. When selecting ‘Add bill payee’, you’ll be taken straight to the page where you can enter your new bill payee information.
Updated Terms & Conditions:
We’re updating the Rules for Commercial Deposit Accounts effective 26 September. You can find the updated Terms & Conditions at https://www.business.us.hsbc.com/en/us/generic/download-center

If you have any questions, please contact your local HSBCnet Support Centre.

* Additional fees may apply for using this service. For more information regarding fees and terms of use, please refer to the Rules for Commercial Deposit Accounts and Terms and Charges Disclosures.