Supporting you through COVID-19

Last updated: 4 May 2020

In these uncertain times, we want to help you face challenges as they arise and make your everyday banking as straightforward as possible.

We’re here to help

We’re ready to support you and your business through this unprecedented situation. We have well practised contingency measures in place to make sure we can maintain critical processes, including home working arrangements for our HSBCnet support staff.

How HSBCnet can support your banking needs*

Have a question?
Virtual Assistant and Live Chat services provide immediate online assistance to your questions about how HSBCnet works. Getting help on HSBCnet >
Need a new Security Device?
You can use your mobile device to log on and access your accounts on your computer – no Security Device necessary. Once your System Administrator enables mobile authentication for your user profile, you ‘ll be able to activate your device in the HSBCnet app. If you still need a replacement Security Device, we can arrange for delivery to your remote working address. Security Device delivery is subject to availability of local mail/courier services.
Question about a payment?
Use the Track Payments service to easily find a payment, track its status, and see if you need to take further action. You can also verify transactions and balances in Account Information. Still have questions about a payment? With Message Centre, you can securely send us your query.

Services designed for you

If you’re not already using the following services, you may find them helpful during this time:

> Bank on the go with the HSBCnet Mobile app

The HSBCnet app offers a simple, secure, and direct way to view your HSBC accounts and balances - anytime, anywhere. Download the app from the Apple App Store or Google™. Learn more >

> Online foreign exchange booking

HSBCnet’s Get Rate service allows you to book real-time FX rates, without the need to contact us to request a rate. It’s simple to use and appears automatically when authorising eligible transactions. How to use Get Rate >

> Alerts to help you stay on top of your banking

Set up customised email/SMS alerts so that you, or someone else in your organisation, are notified when key events take place in HSBCnet, such as when payments are authorised or an account’s balance falls below a set amount.

Stay vigilant against online banking fraud

Be aware that fraudsters may try to take advantage during the current period. We’ve put together some tips on what to be on the lookout for:

Protecting your business during COVID-19 >

If you’re suspicious about an email you’ve received purporting to be from HSBC, please contact us for further verification.

* HSBCnet services are subject to local availability.

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