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HSBCnet Mobile app: Frequently Asked Questions

  1. What tasks can be performed on HSBCnet Mobile?

    2. You can do the following on HSBCnet Mobile:

    • View account balances and recent transactions
    • Authorise Priority Payments, Payments in the Eurozone, Inter-Account Transfers, ACH Credits/Debits, Bill Payments and File Level payment instructions
    • Receive notification of payments ready for authorisation via My Alerts
    • Authorise cross-border payments and book foreign exchange rates with Get Rate
    • Create Priority Payments, Inter-Account Transfers, and Bill Payments to existing beneficiaries*
    • Track the status of your payments and trade transactions and see if you need to take further action*

      • The HSBCnet Mobile app features the following additional services:

    • Authorise Import Documentary Credit (DC), Import Bill instructions and Import Loans*
    • View Receivables Finance accounts, recent transactions, exchange messages, and draw payments*

    * Specific services not available in all countries. When you log on to HSBCnet Mobile, only those services for which you are permitted and are enabled in your country will be visible.

    Any related limits and permissions are the same as when using the main HSBCnet site.

  2. How much does HSBCnet Mobile cost?

    3. HSBCnet Mobile does not carry a specific product cost. However, when using HSBCnet Mobile you are subject to any fees that may be charged by your mobile service provider for browser-related services used to access HSBCnet Mobile.

  3. What mobile devices does HSBCnet Mobile support?

    4. Currently, HSBCnet Mobile (via Web Browser) supports smartphone devices that use the following operating systems: iOS (iPhone), Android, Blackberry and Windows.

    The HSBCnet Mobile app is available for iPhone and Android based smartphones.

    Biometric technology is available for logging on to HSBCnet Mobile on supported devices in select countries. To learn more about biometric sign-on for HSBCnet Mobile, please review the HSBCnet Mobile User Guide.

    HSBCnet has verified the compatibility of these Mobile devices and their most recent operating systems for use with HSBCnet Mobile. To ensure that you get optimal use of the services available in HSBCnet Mobile, update your smartphone's operating system regularly.

    Please note that HSBCnet functionality may perform normally using other operating systems, but compatibility cannot be confirmed at this time. For more information about your device, please refer to your user manual or contact the manufacturer for assistance.

    At this time, the HSBCnet Mobile tablet app is not available for use on iPads or Android based tablets. HSBCnet Mobile will support additional Mobile devices in the future.

  4. Is HSBCnet Mobile secure?

    5. Similar to accessing the main HSBCnet site, HSBCnet Mobile implements the same security measures to protect your information and accounts, including:

    • Secure logon: Two-factor authentication method ensures identification integrity and mitigates key-logging and denial-of-service risks on user credentials.
    • Encryption: HSBCnet Mobile uses Transport Layer Security (TLS) encryption technology to encrypt sessions between you and the Bank. HSBC currently supports TLS versions 1.2 and above.
    • Session time-out: Similar to using HSBCnet on a computer, if you forget to log out, or your mobile device remains inactive for a period of time, the session will be logged off automatically.
  5. How can I help make sure my HSBCnet Mobile session is secure?

    6. In addition to your obligation to comply with the HSBCnet security procedures, you must ensure you also comply with the additional security requirements that relate to HSBCnet Mobile on your mobile device and include:

    • Do not store your HSBCnet user or profile details on your mobile device.
    • Make sure that your mobile device is updated with the latest anti-virus and anti-spyware software.
    • Avoid sharing your mobile device with others.
    • Avoid using devices not on the approved list to access HSBCnet Mobile.
    • Do not leave your mobile device unattended after logging on to HSBCnet Mobile.
    • For added peace of mind, choose the Logout button when you are finished with HSBCnet Mobile.
    • To prevent unauthorised access to your mobile device, enable its automatic passcode lock feature.
    • Use default browsers originally provided with your mobile device.
    • Avoid using an unlocked mobile devices or a device with any unauthorised modifications when using HSBCnet Mobile.
    • Avoid installing applications on your mobile device from unknown sources.
    • When connecting to a wireless network using your mobile device, use only trusted networks or service providers and enable additional security protection, such as Wi-Fi Protected Access (WPA), if possible.
  6. I don’t have my HSBCnet Security Device with me. Can I log on to HSBCnet Mobile?

    7. For your own protection, it is necessary for you to use either your physical HSBCnet Security Device or mobile authentication to log on to your HSBCnet profile.

    To learn more about log on options for HSBCnet Mobile, please review HSBCnet Mobile User Guide.

  7. Can I log on to HSBCnet Mobile from any country that I travel to?

    8. Please check with your mobile device’s service provider to determine your phone coverage. Additionally, in order to comply with regulatory obligations, HSBC does not allow access to HSBCnet from certain countries that are subject to sanction programmes. This also applies to HSBCnet Mobile.

  8. What accounts can be viewed through HSBCnet Mobile?

    9. All accounts that you would normally be permitted to view through the main HSBCnet site are available via HSBCnet Mobile.

  9. What payments can I authorise on HSBCnet Mobile?

    10. Most payments that you would normally be permitted to authorise through the main HSBCnet site may be authorised through HSBCnet Mobile. HSBCnet Mobile simply offers a streamlined authorisation process.

  10. How do I know if my mobile phone meets the access requirements for HSBCnet Mobile?

    11. In order to determine your mobile device’s operating system, please refer to your phone’s instruction manual or contact the manufacturer for assistance. If you need to upgrade your device, contact your mobile phone service provider for details on how to upgrade.

    See Also: Supported devices and hardware requirements

  11. I can’t access the mobile app on a jailbroken/rooted device. What should I do?

    12. Since jailbroken/rooted devices are compromised, they may be less secure and may be vulnerable to fraudulent activities. To protect your online banking activity, you will not be allowed to access the HSBCnet Mobile app from these devices. In order to continue using our mobile banking services, use an alternative device to download the HSBCnet app or contact your mobile device service provider to restore the device to the manufacturer’s default settings. To understand any risks associated with changing your device’s settings, refer to your device’s user manual or contact the manufacturer for assistance.

  12. Will the app always be available?

    13. The app may be withdrawn at any time by Apple, Google™ or HSBC. If the app is withdrawn, we will do our best to notify you. We may update the app at any time and you may be required to download the updated app to continue using HSBCnet Mobile.

  13. How do I make sure I have logged off HSBCnet Mobile?

    14. Closing your app or switching off your phone will not necessarily end your HSBCnet session. We recommend that you always select the Logout button from inside the app.

Apple and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

™ Android and Google Play are trademarks of Google Inc.

 

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HSBC Group Head Office
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