Close< Previous | Next >

 

 

Please be on high alert for fraudulent telephone calls

Last updated: 7 January 2020

Please be aware of fraudulent telephone calls from individuals claiming to represent HSBC. Some HSBCnet users have been asked to provide the generated Security Device codes during these fraudulent calls which are then used to try to complete transactions.

HSBC will never request you to provide the one-time security code generated from your Security Device over the phone or via text, nor will you ever be asked to undertake actions using your Security Device (except during the initial setup of your profile). This is not information that HSBC requires to verify any activity.

Be cautious and protect yourself

If you ever doubt the authenticity of incoming telephone calls purporting to be from HSBC, you should terminate the call immediately and contact your HSBCnet Support Centre or HSBCnet Representative to verify whether the caller is genuine.

Yellow button warning

The yellow button on your Security Device should only be used to authenticate transactions. We will never ask you to use the yellow button when you log on to HSBCnet (unless you are activating your Security Device for the first time), or ask you to undertake actions using your Security Device over the phone.

Find out more

For further information on fraud matters and your responsibilities when it comes to online safety please refer to our HSBCnet Online Security page.

 

Back to top | Close< Previous | Next >