Are you using the Help ‘?’ icons when making payments on HSBCnet?

Last updated: 2 May 2019

It’s very important to make sure that your HSBCnet payment instructions are accurate and complete. When payments are submitted with invalid or incomplete information, they may be delayed, rejected, or end up going to unintended beneficiaries.

To help you understand what kind of information you need to include, and to improve the accuracy of your payment instructions, HSBCnet provides on-screen Help ‘?’ icons next to various payment fields.

Simply hover over the icons with your cursor to see what information is required in the fields. This will help reduce the chances that your payment is rejected due to inaccurate and/or incomplete payment details.

We encourage you to use the HSBCnet Help icons wherever you see them to confirm that the information you provide in your payments is correct.

Here’s an example of some of the Help icons (select the image for full details):

(select image to enlarge)

Note: these images are provided for demonstration purposes only. Your screens may look different based on your organisation’s requirements and the criteria that you select for a payment.

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If you have any questions, please contact your local HSBCnet Support Centre.