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Please be on high alert for fraudulent telephone calls

Last updated: 4 March 2019

Please be aware of fraudulent telephone calls from individuals claiming to represent HSBC. Some HSBCnet users have been asked to input codes into their Security Device during these fraudulent calls which are then used to try to complete transactions.
                                      
HSBC will never contact you and request that you undertake actions using your Security Device (except during the initial setup of your profile). Under no circumstances will HSBC ever ask you to divulge any of your security details over the phone, by text message or via email.

Be cautious and protect yourself
If you ever doubt the authenticity of incoming telephone calls purporting to be from HSBC, you should terminate the call immediately and contact your HSBCnet Support Centre or HSBCnet Representative to verify whether the caller is genuine.

Yellow button warning
The yellow button on your Security Device should only be used to authenticate transactions. We will never ask you to use the yellow button when you log on to HSBCnet (unless you are activating your Security Device for the first time), or ask you to undertake actions using your Security Device over the phone.

For further information on fraud matters and your responsibilities when it comes to online safety please refer to our HSBCnet Online Security page.

 

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