Canada account holders: new look and feel coming to your ACH Credit payment screens

Last updated: 3 July 2019

Starting 19 August, when you create ACH Credit (also known as EFT) payments from your Canadian accounts on HSBCnet, you’ll see our redesigned payment screens. These new modern, user-friendly screens are designed to make your day-to-day payment activities faster and easier.

What this means for you

With the new ACH Credit payment screens, you'll:

Only see the payment fields relevant to you - as you complete payment details, the screen will update dynamically, making it easier and faster to complete your payment instructions.
Know where you are in the payment process with a new progress bar. Plus, you can easily navigate between input, verification and confirmation screens.
See real-time balance information - quickly access your account balances directly within the payment creation screen.*
Get help on-screen - select the '?' icons next to each field to help you accurately enter information.

Here's what the new screens will look like:

(select image to enlarge)

There's no action required by you

On 19 August, the new screens will be introduced automatically and will be available to all HSBCnet users with ACH Credit permissions on Canadian accounts.

What's next?

We’re also working on redesigning ACH Debit screens in Canada. We’ll let you know as soon as they’re ready.

Find out more

If you have any questions, please contact your local HSBCnet Support Centre for assistance.

* Specific feature only available to users with the necessary permissions for the Account Information service.