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Accounts in the UAE: simplify your day with Message Centre services

Last updated: 31 January 2019

The HSBCnet Message Centre can save you time by helping process the following requests for your accounts and products held in the UAE:

  • Account amendment requests, including adding and removing services
  • Account information requests
  • Services related to ACH, Priority Payment, Transfers and File Upload (FLU)

Benefits of using Message Centre services:

  • A comprehensive dashboard provides an overview of your Message Centre activities.
  • Secure electronic submission of your documentation - our secure authentication and TLS (128-bit) encryption makes sure your valuable data is protected.
  • Fast response times on HSBCnet for your requests - no more waiting for email replies.
  • Requests are automatically sent to dedicated HSBC teams to action.
  • Track the status of your payment investigations and other queries.
  • Digitally sign documents for ACH services using LiveSign.*


What do I need to do?

Your System Administrator must assign permissions to your users to access Message Centre services.

Please note, all Message Centre services (except General queries) require two users to submit a request. One user creates the request and another user must approve it.

If your System Administrator is unable to assign Message Centre user permissions, please contact your HSBC Representative to request that they’re added to your organisation’s HSBCnet profile.

Find out more

To learn how to use Message Centre services, ask the Virtual Assistant or review the information available in the HSBCnet Help Centre.

If you have any questions, or would like additional information, please contact your local HSBCnet Support Centre.



* LiveSign is an alternative to providing your signature on paper. LiveSign allows you to provide a secure digital signature on HSBCnet documents related to your UAE accounts. This feature is currently available for ACH services in the Message Centre service


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