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Customers in Kuwait: biometric log on now available for the HSBCnet Mobile app

Last updated: 1 August 2019

We’re pleased to announce that HSBCnet Mobile now supports biometric log on for Apple and Android devices in Kuwait. Using your phone’s face or fingerprint technology, you now have a simple, secure and direct way to view your HSBC accounts and balances on the go.*

Once activated, simply scan your face or fingerprint on your mobile device to log on - making it even quicker to access your HSBCnet services anytime, anywhere.

What you’ll need:

• A supported iPhone or Android device:
  The list of supported devices and operating systems is available at https://www.hsbcnet.com/learningcentre/HSBCnet-mobile
  
  
• The latest version of the HSBCnet Mobile app:
  Download from the Apple App Store or Google Play™
  
  
• Your HSBCnet Security Device

4 simple steps to get started:

1. Register your biometrics:
   If you haven't done so already, set up your face/fingerprint recognition in your device's settings.
   
   
2. Log on:
   Open your HSBCnet Mobile app and enter your username. Then input the code generated from your Security Device.
   
   
3. Enable:
   Once logged on to HSBCnet Mobile, select 'Settings' from the menu. Switch on biometric sign-on and follow the instructions. You'll need to accept the Terms & Conditions to activate the service.
   
   
4. Verify:
   Using your device, scan your fingerprint to complete the biometric setup. For Face ID, you'll need to use your iPhone's TrueDepth camera to complete Face ID setup.

Get familiar with HSBCnet Mobile  

For more information, please review our Frequently Asked Questions. Additional support is available in the HSBCnet Help Centre.

Welcome to the new HSBCnet Mobile app with biometric log on.

 

Apple, iPhone, Face ID and TrueDepth are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

™ Android and Google Play are trademarks of Google Inc.

* At this time, biometric log on functionality is available in select countries only. Once this feature becomes available in your country, you will be notified when you open the app. Biometric log on allows you to view your accounts and balance information. Your Security Device will still be required to authenticate transactions on HSBCnet Mobile.

** Android fingerprint log on is designed to work best on the most recent version of Android OS. If you have any issues installing and using Android fingerprint log on, please make sure that you have installed the latest version of the OS on your device.

 

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