Old Internet browsers no longer supported due to security risks

Last updated: 11 October 2018

We are committed to maintaining the highest security standards for our online banking services. We regularly remind customers to keep their internet browsers up-to-date, employing the latest versions, to ensure the best possible protection against security risks when accessing HSBCnet.

A recent review of internet browsers used to access our banking services has highlighted vulnerabilities in older browsers (e.g. Microsoft Internet Explorer 10 or below or outdated versions of browsers offered by other providers) that could be exploited by hackers. As a result, effective 13 October 2018, HSBCnet will block access to these outdated browsers.

Action Required

Ensure you are using the most up-to-date version of your chosen browser.

If you currently use a browser which is not up-to-date, you will need to upgrade to the latest version before 13 October 2018 to maintain access to our online banking services. This will allow you to benefit from the stronger security protection offered by newer browsers.

How to upgrade your browser

Upgrading your version of Microsoft Internet Explorer is quick, easy and there is no charge – simply download the latest version from the Microsoft site*.

Alternative modern browsers are also available to download from the following sites*.

Google Chrome
Firefox
Safari
Opera

What if I don’t upgrade my browser?

If you fail to update your browser to the latest version available, from 13 October 2018, you will not be able to access HSBC’s online banking services.

What if I am unable to upgrade my browser myself?

Some companies have IT restrictions in place which prevent users from downloading software. Others have legacy systems which require the use of Internet Explorer 9 or lower. In cases like these, you may be unable to upgrade your browser directly. Please seek guidance from your IT support.

Online resources

The HSBC Group provides resources regarding online security, offering guidance on how to protect yourself online including information on:

Ensuring your computer has the latest security updates, including your browser version.
Protecting against viruses and spyware.

Find out more

If you have any questions about this communication, please contact your local HSBCnet Support Centre.

* These links will direct you to non-HSBC websites, HSBC has no control over the linked websites and is not liable for your use of them. Please read the terms and conditions of the linked websites, as these will differ to those of HSBC.