For customers with accounts in the UK: enhanced statement narratives
Last updated: 6 February 2018
On 21 April, we`re enhancing the quality of statements for the Priority Payments crediting accounts in the UK (GB accounts) and these changes will enrich the HSBCnet Account Information service.
What’s changing?
We’re enhancing the information provided in the Narrative column for Current day statement data to provide more detailed transaction information. This updated narrative is also consistent with how we currently provide Prior day data. Prior Day data and other transaction type will remain unchanged.
This will only be visible if you enquire in Account Information for today’s Priority Payments credit activity on GB accounts.
The images below highlight what your Account Information screen will look like before and after 21 April.
Current Account Information screen:
(select image to enlarge)
Account Information screen after 21 April:
(select image to enlarge)
We`ll also include this updated narrative in your exported Excel statements as of 21 April. As a result of this change, your internal Enterprise Resource Planning (ERP) systems or automated account reconciliation programs may need updating. We recommend you review your internal systems and, if required, update them to support the enhanced narrative (as shown in the image above).
Find out more
To learn more about these upcoming changes to your GB account statements, contact your local HSBCnet Support Centre.
The postal address for related inquiries is:
HSBC Group Head Office
HSBC - GLCM Digital
London UK E14 5HQ
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