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For customers with accounts in Hong Kong: New Taiwan Dollar (TWD) currency will be unavailable from 13 November 2017

Last updated: 10 October 2017

Effective 13 November 2017, the New Taiwan Dollar (TWD) will no longer be available as a payment currency option for accounts in Hong Kong.

What this means for you
From 13 November 2017, the TWD currency will not be available in the currency drop-down menu on HSBCnet payment screens. This change applies for Priority Payments (including templates) from all debit accounts in Hong Kong.

  • TWD currency payments until 10 November 2017
    You can continue to make TWD currency payments that are value-dated up to 10 November 2017. If you have any TWD Payments that are forward-dated after 10 November, the system will reject these payments on their value dates. We recommend that you review your forward-dated payments and templates and update the currency or value date, as needed.

  • Payments to Taiwan after 10 November 2017
    When sending payments to Taiwan after 10 November, you must select other supported currencies from the drop-down menu on HSBCnet (such as HKD, USD, or EUR).

Find out more
For questions about making payments to Taiwan from accounts in Hong Kong, please contact your local HSBCnet Support Centre.

 

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