Information on HSBCnet service maintenance windows

Last updated: 12 January 2017

Below is a calendar of our planned maintenance windows for the next three months during which there will be a full HSBCnet maintenance period to accommodate maintenance work.*

At times it is necessary to schedule non-regular maintenance windows to perform special types of maintenance. Notification of both planned and unplanned maintenance windows will also be posted to the HSBCnet Service Updates section

Full maintenance window begins	Full maintenance window ends
Saturday, 18 March 2017 at 15:00 GMT	Sunday, 19 March 2017 at 06:00 GMT
Saturday, 22 April 2017 at 17:00 GMT	Sunday, 23 April 2017 at 01:00 GMT

*Maintenance window dates, beginnings and ends may be subject to change (with notice) to accommodate maintenance requirements.

Note: in the week prior to a service maintenance period, a Service Update banner confirming the maintenance window will be available post-logon in HSBCnet. Please review this information in advance of any planned maintenance period to confirm the date and time

HSBCnet service interruption notice – Asia Pacific/Middle East regions

Due to system maintenance, some HSBCnet services will be temporarily unavailable on 29 January from 3:00 - 7:00am (HKT) and 30 January from 3:00 - 7:00 am (HKT). All customers will be able to log in to HSBCnet during this time.

Timezone	Select HSBCnet services unavailable
Greenwich Mean Time (GMT)	7:00 pm (28 January) – 11:00 pm (28 January) 7:00 pm (29 January) – 11:00 pm (29 January)
Gulf Standard Time (GST)	11:00 pm (28 January) – 3:00 am (29 January) 11:00 pm (29 January) – 3:00 am (30 January)
Hong Kong Time (HKT)	3:00 am (29 January) – 7:00 am (29 January) 3:00 am (30 January) – 7:00 am (30 January)

While you will be able to log in to HSBCnet during this time, the following table outlines how specific HSBCnet services will be impacted depending on where you, and your accounts, are located.

Impact to specific HSBCnet services during the maintenance period:
HSBCnet Service	Users located in the Asia Pacific/Middle East region (all accounts)	Users located outside the Asia Pacific/Middle East region (affects accounts domiciled in Asia Pacific/Middle East countries only)
Account Information	Current balances not available. Statement details available but not up-to-date	Balance and statement information available, but not up-to-date
Payments (all payment types)	Payment services not available	Payment services available, but processing may be delayed during the maintenance period
Cheque Outsourcing Service (COS)	Unavailable globally*
Receivables Management System (RCMS)	Unavailable globally*
Time Deposits	Unavailable globally*
Internet Trade Services (ITS)	Unavailable in Hong Kong only*
* When attempting to access these services during the maintenance period, you will receive either an error message or the service will timeout. Please try again after the maintenance period is over.

We don’t expect any disruption to HSBCnet service for customers accessing accounts domiciled outside Asia Pacific/Middle East regions, or other HSBCnet services, during this time.

We expect all HSBCnet services to resume to normal after the maintenance is completed.

We apologise for any inconvenience caused.