Apple Touch ID now available on the HSBCnet Mobile app

Last updated: 21 November 2016

We are pleased to announce that HSBCnet Mobile now supports Touch ID on iPhones. Touch ID offers a simple, secure and direct way to view your HSBC accounts and balances on the go using your fingerprint.*

Once enabled, simply touch the home button to log in - making it even quicker to access your HSBCnet services anytime, anywhere.

What you will need:

> An Apple iPhone 5s or later

> The latest version of the HSBCnet Mobile app downloaded from the Apple App Store

> Your HSBCnet memorable answer and password

Enable Touch ID for your HSBCnet Mobile App by following these simple steps:

1) Fingerprint
In your iPhone, make sure you have registered your fingerprint. If you have not already done so, you can set up your fingerprint on your iPhone in Settings > Touch ID & Passcode.

2) Logon:
Open your HSBCnet Mobile app, and enter your username. Then input your memorable answer and password, or the code generated from your Security Device.

3) Enable:
Once logged in to HSBCnet Mobile, select Touch ID from the menu. Switch on Touch ID and follow the instructions. You will need to accept the Terms & Conditions to enable the service.

4) Verify:
Scan your fingerprint to complete the Touch ID setup.

Get familiar with HSBCnet Mobile
For more information, please review our Frequently Asked Questions. Additional support, including a video tutorial, is available in the HSBCnet Help Centre.

Welcome to the new HSBCnet Mobile app with Touch ID.

Apple, iPhone, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

* Touch ID is available in select countries at this time. Once this feature becomes available in your country, you will be notified when you open the app. Logging in with Touch ID allows you to view your accounts and balance information. Your Security Device will still be required to authenticate transactions on HSBCnet Mobile.